Last updated: 2026-10-16
This document is available in English only.
These Terms of Service ("Terms") are an agreement between you and Jarvel ("Jarvel", "we", "us"), which you can reach at info@jarvel.com. They apply to every Jarvel website, web app, mobile app, and browser extension (together, the "Services"). You accept them when you create a Jarvel account or tick the box to accept them when you sign in; if you do not agree, do not use the Services. Our Privacy Policy (jarvel.com/privacy) explains how we handle personal data. Where we show extra terms for a specific feature, those apply to that feature as well, and take precedence over these Terms for that feature if they conflict. If you use the Services for an organization (see section 5), "you" also means that organization.
Jarvel is a suite of apps that share one account, Jarvel ID: • Jarvel Home (jarvel.com): your home page, search across your apps, and Jarvel web search • Jarvel ID (id.jarvel.com): your account, sign-in, security, organizations, and storage plan • Jarvel Mail, Calendar, and Contacts: email with Jarvel Mail addresses, calendars, and contacts • Jarvel Chat and Jarvel Meet: messaging, calls, and video meetings • Jarvel Notes, Docs, and Cloud: notes, documents, spreadsheets, presentations, and file storage • Jarvel Photos, Video, and Social: your photo library, a video platform, and a social network • Jarvel Maps, Travel, and Translate: maps and navigation, trip planning, and translation • Jarvel Wallet: budgets and shared expenses • Jarvel Keys: a password manager with a browser extension • Jarvel Projects: project and issue tracking • Jarvel Creative: design, photo, layout, film, motion, and sound editors • Jarvel Sports: sports scores, standings, and schedules The Services are new and still being built. Some apps may be marked beta or coming soon, not every app is available on every device or in every country, and an organization may turn apps off for its members. You do not have to use every app.
You must be at least 16 years old to create a Jarvel account. If you are under 16, do not use the Services. If we learn that an account belongs to someone under 16, we will delete it. You can use the Services as a consumer for personal use, or for your work as part of an organization. If you accept these Terms for an organization, you confirm that you are allowed to bind it.
One Jarvel ID signs you in to all Services. You agree to: • Give accurate information and keep your email address up to date, because we use it for sign-in codes and important notices • Keep your password and backup codes secret, use a password you do not use elsewhere, and turn on two-factor authentication • Not share your account or use someone else's account without permission • Not create accounts automatically or in bulk, or to get around a suspension or ban • Tell us straight away at info@jarvel.com if you think someone else has access to your account; you can also use "This wasn't me" in our sign-in emails to secure it Because one account opens every app, someone who takes over your Jarvel ID can reach all your apps. We may suspend an account that appears to be compromised, and we may undo changes made by someone who took it over when you ask us to recover it. Usernames: you choose your username when you sign up and can change it later. We may refuse or change usernames that are offensive, misleading, impersonate someone, or infringe someone's rights. You can be signed in to several Jarvel accounts in one browser, for example a personal and a company account.
A company or team can use Jarvel as an organization. An organization is created through business sign-up, which also creates a company account for the person signing up. The organization verifies its email domain or email address before its apps open. A business sign-up that is never verified is deleted after 14 days. The organization is responsible for: • The accounts it creates on its domain (company accounts) and the people it invites, and for how its members use the Services • Having a legal basis for the personal data of its members that it puts into or manages through the Services, and informing its members • The settings it chooses, such as which apps are on, how long chat messages are kept, and with whom members may share • Keeping its owner and administrator accounts secure Company accounts belong to the organization. Its owners and administrators can reset, suspend, and delete them and decide what happens to their work and mailbox, and the person using a company account cannot delete it or move it to another organization. Personal accounts can join an organization only by invitation, and keep belonging to their owner: they can leave at any time, and administrators can only remove them from the organization. When a member leaves or is deleted, the work they made in the organization stays with the organization. Organizations start with default settings chosen by Jarvel, which they can change. For company accounts, Jarvel processes personal data on the organization's behalf as its processor, under the terms in section 9 of the Privacy Policy. An organization that needs a signed data processing agreement can ask for one at info@jarvel.com.
You can get one or more Jarvel Mail addresses on jvlmail.com. An address is yours to use for as long as you have your account, but you do not own it and cannot sell or transfer it. Addresses on jvlmail.com are never given to another person, not even after you remove the address or delete your account, so nobody else can receive mail meant for you. You can add an address you removed back to your own account. Your account's email address can be changed in your Jarvel ID settings, except when it is a jvlmail.com address or a company account. Addresses on an organization's own domain are managed by that organization. We may refuse addresses that are offensive, misleading, or impersonate someone, and we may set limits on how many addresses and how much mail you can send.
Use the Services lawfully and fairly. You may not: • Break the law or help someone else break it • Access accounts, data, or systems you are not allowed to, or test the security of the Services without our written permission • Disrupt or overload the Services, or get around rate limits, sending limits, quotas, bot checks, or other protections • Send spam, phishing, malware, or other harmful content • Scrape or copy the Services or other users' content in bulk with automated tools, except through features we offer for that • Impersonate others or misrepresent who you are or who you work for • Harass, threaten, bully, or defame people, or share their private information without permission • Infringe intellectual property, privacy, or other rights • Resell or commercially exploit the Services without our written permission • Use the Services to build a competing service by copying them We may investigate suspected violations and act on them as described in sections 9 and 26.
"Your Content" is everything you put into the Services: email, events, contacts, messages, notes, documents, files, photos, videos, posts, comments, trips, translations, budgets, vault items, projects, designs, and so on. You keep all rights to Your Content. You give us a worldwide, non-exclusive, royalty-free licence to store, copy, process, transmit, and display Your Content, only as needed to run, secure, and improve the Services for you and the people you share with. For example, we need it to sync your files to your devices, show previews, let you search your own content, convert videos, scan files for viruses, and deliver messages. For content you make public (for example public videos or content shared by public link), the licence also covers showing it to everyone who can access it. The licence ends when Your Content is deleted from the Services, after the periods in our Privacy Policy, except for copies others have received from you. You are responsible for Your Content and confirm that you have the right to use and share it, and that it does not break these Terms or the law. Content stays private unless you share it: by sending it, inviting people, putting it in a shared space, publishing it, or creating a share link. Anyone with a share link can pass it on, so only share links with people you trust, and remove links you no longer need. If you send us feedback or ideas, we may use them without any obligation to you.
There is no tolerance for objectionable content or abusive users. You may not create, store, or share content that: • Is illegal, or promotes illegal activity • Sexually exploits or endangers children (we report this to the authorities) • Is hate speech, or incites or glorifies violence • Harasses, threatens, or defames someone • Infringes intellectual property or privacy • Contains malware, or is meant to deceive, defraud, or phish • Is spam Reporting: Anyone can tell us about illegal content by emailing info@jarvel.com with the location of the content (such as a link), why it is illegal, their name and email address (except for reports of child sexual abuse material), and a statement that the report is made in good faith. In Chat, Social, and Video you can also report content and people directly, and you can block people in Chat. We aim to act on reports of objectionable content within 24 hours. What we do: We do not monitor private content in general. We review content that is reported to us or that we otherwise learn about, and if it breaks these Terms or the law we may remove it or make it unavailable, limit how visible it or an account is, stop it from being shared, or suspend or ban the account responsible. Places suggested in Maps are reviewed before they are shown. Unless the law or an urgent risk prevents it, we tell you when we act on your content or account and why, and you can object by replying to that message or emailing info@jarvel.com. A person will review your objection. You can also go to court, or to an out-of-court dispute settlement body certified under the EU Digital Services Act. Point of contact: Authorities in the EU, the European Commission, the European Board for Digital Services, and users can reach us about the Digital Services Act at info@jarvel.com, in English or Dutch. As a micro enterprise, Jarvel does not publish yearly transparency reports.
When you use the Services to communicate, you also agree to: • Not send unsolicited bulk or commercial messages, and follow anti-spam and marketing law • Not forge sender details or message headers • Respect people who ask you to stop contacting them • Get permission where the law requires it before recording, photographing, or sharing other people, including in calls and meetings We may set sending limits, filter spam and viruses, and move suspected spam to the spam folder. We cannot guarantee that every message is delivered or received, and mail to and from other providers also depends on those providers. Jarvel Meet does not record meetings. If you invite guests to a meeting, you are responsible for who you share the link with. When you post a link in Chat, our server visits the page to show a preview to the people in the conversation. In Social and Video, content you publish can be seen by the audience you choose; public videos can be seen by anyone on the internet.
Your files in Cloud, Photos, Video, Mail attachments, Docs, Notes, Creative, and the other apps share one storage quota. • Personal accounts get 100 MB of storage for free. • Organizations get one shared pool of 1 GB for free. • Larger sizes are available as paid plans (see section 12). We may also give extra storage for free. If you use more than your quota, for example after a plan ends or files are moved to your account: • You cannot upload new files until you are back under your quota. • We tell you by notification and email on the day you go over, and again after 30, 53, and 59 days. • If you are still over your quota after 60 days, we delete your most recently added files, starting with the newest, until you are back under your quota. Mail attachments and files of your Jarvel ID account are not deleted for this reason, but they do count toward your quota. • Deleted files cannot be recovered. Before the deadline you can free up space, download your files, or get more storage. We keep backups and protect stored files, but no service can promise never to lose data. Keep your own copy of anything you cannot afford to lose.
Using Jarvel is free, within the free storage in section 11. We plan to charge for larger storage plans: for personal accounts from €0.49 per month for 1 GB up to 10 TB, and for organizations larger shared pools and custom branding. The prices are shown in your Jarvel ID settings and include VAT. Online payment is not available yet, so you cannot buy a paid plan today. Before we start taking payments, we will update these Terms with the payment terms, and nothing will be charged without your explicit order. When paid plans start: • You will see the price, billing period, and how to cancel before you order • You can cancel at any time, effective at the end of the period you paid for • We will give you at least 30 days' notice of a price increase, and you can cancel before it applies • A free feature you already use will not become paid without notice • Payments will be handled by a payment provider, whose terms apply to the payment • If you are a consumer in the EU, you can withdraw from a paid plan within 14 days of ordering it, without giving a reason, by emailing info@jarvel.com or using the EU model withdrawal form. If you asked for the plan to start straight away, you pay only for the part of the plan you used before withdrawing, and we refund the rest within 14 days.
Some data is end-to-end encrypted: Jarvel Keys vaults, most Chat conversations, live location sharing in Maps, and calls started from Chat. Only you and the people you share with hold the keys. This means we cannot read that data, and we cannot recover it for you: • If you lose both your Keys master password and your recovery key, your vaults cannot be opened by anyone, including us. • If you lose all your devices and have no Chat key backup, you cannot read earlier encrypted messages on a new device. Keep your master password, recovery key, and backup passphrase safe. Account recovery restores your Jarvel ID account, not access to end-to-end encrypted data.
Jarvel Wallet helps you track budgets and shared expenses. It does not connect to your bank, and: • Jarvel is not a bank, payment service provider, or financial, investment, or tax adviser • Nothing in the Services is financial, investment, tax, or legal advice • Amounts converted between currencies use daily reference rates from the European Central Bank, which may differ from the rates your bank uses • You are responsible for the information you enter or import and for your own financial decisions • Shared expense pools show what people owe each other, but do not move money
Maps, routes, traffic, travel times, places, flight positions, and other location information come partly from open data and other sources, and can be wrong, incomplete, or out of date. Use them as guidance only. • Always follow traffic law, road signs, and the actual situation on the road, and do not handle your phone while driving. • Do not use the Services for emergencies, aviation, or other uses where a mistake could lead to death, injury, or damage. • Flight information in Travel comes from the OpenSky Network and may be delayed or incomplete. • If you leave "Help improve traffic" on, the Maps app sends anonymous traffic samples while you navigate by car, as described in the Privacy Policy. You can turn this off at any time. • When you share your live location, the people you share with can see where you are until the share ends.
Some features produce results automatically: translations, speech and text recognition, face grouping and photo labels, spam filtering, search results, and suggestions. These can be wrong. Check important results yourself, and do not rely on automatic translations for medical, legal, safety, or other important decisions without checking them with a qualified person.
Scores, schedules, standings, and other information in Jarvel Sports come from outside data providers. They may be delayed, incomplete, or wrong, and are for information only. Jarvel Sports is not affiliated with the leagues, teams, or competitions it shows. Do not use it as the basis for betting.
Jarvel web search shows results from public websites, found by our own crawler, JarvelBot. JarvelBot follows the robots.txt instructions and noindex tags of each website. Website owners can use them to keep pages out of Jarvel web search, and can suggest their site for indexing. Search results link to websites we do not control. We are not responsible for their content, and their own terms and privacy policies apply when you visit them.
Connected apps: Jarvel ID can sign you in to apps not operated by Jarvel ("Connected Apps") with OAuth. When you approve a Connected App, it receives the account information shown on the consent screen. Connected Apps have their own terms and privacy policies, and we are not responsible for them. You can revoke access in your account settings; this stops future sharing but does not delete what the app already received. We may tell Connected Apps when you change your profile or delete your account. Accounts you connect: If you connect an outside mailbox or calendar, GitHub, or another service, you confirm that you are allowed to do so. That service's terms still apply, and we are not responsible for it. App stores: If you get our apps from the Apple App Store, Google Play, or the Chrome Web Store, the store's terms also apply. Apple and Google are not responsible for the Services and have no obligations to provide support for them. If you use our iOS apps, the Apple Media Services Terms apply to your use of the App Store. Apple and Google may enforce these Terms against you for apps you got from their stores.
We may offer features marked beta, preview, or coming soon. They may change, stop working, or be removed at any time, may be less reliable, and may lose data. Do not use them for important data without your own backup.
The Privacy Policy at jarvel.com/privacy explains what personal data we collect, how we use it, who receives it, how long we keep it, and your rights. If you put other people's personal data into the Services (for example contacts, photos of people, or attendees), you are responsible for having the right to do so.
The Services, including their software, design, logos, and names, belong to Jarvel or its licensors. We give you a personal, non-exclusive, non-transferable, revocable licence to use the Services and our apps for their intended purpose under these Terms. You may not copy, change, distribute, sell, or rent the Services, or try to reverse engineer them or extract their source code, except where the law or an open-source licence allows it. Open-source components are covered by their own licences. You may not use our names, logos, or trademarks without our written permission.
If you believe content in the Services infringes your copyright or other rights, email info@jarvel.com with: • The protected work and the content you believe infringes it, including where it is (such as a link) • Your name and contact details • A statement in good faith that the use is not allowed by the rights holder or the law • A statement that your notice is accurate and that you are the rights holder or allowed to act for them We review valid notices, may remove or block the content, and tell the person who posted it, who can object. We may close the accounts of people who infringe repeatedly.
We work to keep the Services available, but they may sometimes be unavailable because of maintenance (which we announce in advance when we can), faults, or events outside our control. We keep developing the Services and may add, change, or remove features and apps, and change limits. If a change significantly reduces a Service you actively use, we will tell you in reasonable time beforehand where possible, and if the change is significantly to your disadvantage you may end your use of that Service. If we close an app entirely, we will give you reasonable time to download your content first.
You can stop using the Services at any time, and delete your account in your Jarvel ID settings (a company account is deleted by its organization). If you are the only owner of an organization with other members, first hand over ownership or delete the organization. After you delete your account: • You are signed out everywhere and your content is hidden at once • Your account can be restored through account recovery for 30 days • After 30 days your account and your data in every app are permanently deleted, as described in the Privacy Policy, except for things that stay with others, such as messages you sent and work in organizations • Download anything you want to keep first, using "Download data" in your Jarvel ID settings
We may suspend or close your account, or your access to an app, if: • You seriously or repeatedly break these Terms • Your account appears to be compromised or is used for abuse • The law or a court or authority requires it Our response will be in proportion to what happened. Unless the law or an urgent risk prevents it, we will tell you beforehand or straight afterwards, say why, and give you the chance to object and to download your content. If you are a consumer, you may end the agreement at any time, and so may we, with reasonable notice, if we stop offering the Services. Sections that by their nature should continue after the agreement ends (such as sections 8, 22, and 27 to 33) continue to apply.
We provide the Services with care, but because they are new and constantly developed, we provide them "as is" and "as available" as far as the law allows. We do not promise that they will always be available, secure, free of errors, or that content will never be lost. If you are a consumer, you have legal rights if the Services do not conform to these Terms (including under the Dutch Civil Code), and nothing in these Terms limits those rights.
As far as the law allows, we are not liable for indirect or consequential damage, such as lost profits, lost data, or business interruption. Our total liability for all claims about the Services is limited to the amount you paid us in the 12 months before the claim, or €100 if that is more. These limits do not apply to damage caused by our intent or gross negligence, to death or personal injury, or where the law does not allow liability to be limited. If you are a consumer, these limits apply only as far as the mandatory consumer law of your country of residence, including the Dutch Civil Code, allows.
If you use the Services for an organization or other business purpose, you will compensate Jarvel for claims by others, and the reasonable costs of defending them, that result from your breach of these Terms or the law, or from Your Content, unless the claim results from our own breach. This section does not apply to consumers.
If you have a complaint, please first contact us at info@jarvel.com so we can try to solve it together. We aim to reply within 14 days. If we cannot solve it, the competent court in the Netherlands decides, unless the law gives you the right to go to another court. As a consumer in the EU you can always go to the courts of the country where you live. Jarvel is not a member of an out-of-court dispute resolution body.
Dutch law applies to these Terms and the Services. If you are a consumer living in another EU country, you also keep the protection of the mandatory rules of the law of that country.
Neither of us is responsible for failing to meet obligations because of circumstances beyond reasonable control, such as natural disasters, war, epidemics, strikes, power failures, failures of internet or hosting providers, or government measures. If such a situation lasts longer than 90 days, either of us may end the agreement in writing.
We may change these Terms, for example when we add apps, start taking payments, or the law changes. We will tell you about important changes by email or in the Services at least 30 days before they apply, unless a change is required by law sooner. You may be asked to accept the new Terms the next time you sign in. If you do not agree, you can stop using the Services and delete your account before the change applies.
If a provision of these Terms is invalid, the rest remains in force, and the invalid provision is replaced by a valid one that comes as close as possible to its purpose. These Terms, the Privacy Policy, and any feature-specific terms are the whole agreement between you and Jarvel about the Services. You may not transfer your rights under these Terms to someone else without our permission. We may transfer the agreement to another company as part of a merger, acquisition, or sale of our business, if this does not reduce your rights; we will tell you if we do. If we do not enforce a provision straight away, we can still do so later. These Terms are written in English. If we provide a translation, the English version prevails as far as the law allows.
For questions about these Terms, visit jarvel.com/support or email info@jarvel.com.