Support

Help with your Jarvel account and apps.

Think your account was hacked?

Secure it now, in one step: sign out every device, undo recent changes and set a new password.

Secure my account

Contact us

Can't find what you need? Email our support team with your Jarvel username and a description of the problem, and we'll help you out.

info@jarvel.com

We usually reply within two business days.

Frequently asked questions

What do I do if my account was hacked?

Go to jarvel.com/hacked and follow the steps. You'll get a link by email that signs out every device, undoes changes made since the break-in and lets you set a new password. If you can't get into your email either, contact support with your Jarvel username and what happened.

Do I need a separate account for each app?

No. One Jarvel account signs you in to every app in the suite. Each app keeps its own data, and it is only shared between apps when you link them.

I can't sign in, what now?

Sign-in takes your password plus a 6-digit code we email you. If the code doesn't arrive, check your spam folder and use the Resend link on the code screen. If you've forgotten your password or still can't get in, email us and we'll help you recover your account.

Do you read my data or show ads?

No. We don't scan your mail, notes, files, messages or documents to profile you, we don't show ads, and we never sell your personal data. Your data is stored on servers in the European Union.

How do I download my data?

Open your Jarvel ID account settings and use the “Download data” feature. Linked apps are included in the export, which may arrive by email as a download link.

What does Jarvel cost?

The apps are free to start using. If we introduce paid plans in the future, we will tell you the price before you are charged, and no app you already use will silently become paid.

How do I delete my account?

Delete your account from your Jarvel ID account settings. You have 30 days to change your mind, after that your data is permanently deleted across every linked Jarvel app.